FAQ
Our price is per apartment.
Due to the fact that we use a keylock system, it is possible to check in with us around the clock from 15h.
Check-out takes place with us before 10 am, as the rooms are then cleaned for the next guests. Luggage can be stored with us if the departure takes place later. Also the pool can be used on the same day.
Our reception is usually open from 9 am. If you have any questions, you can contact the reception directly.
Throughout the finca our wifi network is accessible free of charge for our guests. You will receive the password at check-in.
All our rooms are non smoking
Our finca has showers only.
Alle Karten werden akzeptiert
Directly in front of the finca is a large public parking lot on which, they can park free of charge.
In this case, please contact your respective portal. If you have any further questions, please do not hesitate to contact us.
Each apartment has a kitchen, breakfast is not provided.
We are an eco-resort and therefore pay a lot of attention to sustainability. If an intermediate cleaning / linen change is desired, this can be booked additionally.
We know that your best friend is very important to you, but for reasons of hygiene and safety in our finca, pets are not allowed.
Each of our apartments has a free small safe for valuables.
Our pool is heated by solar system and heat pump, the temperature is about 24-26 degrees.
Yes an iron can be borrowed without extra charge.
The finca does not organize excursions, but we have a large network of partners on the island where you can book various activities.
Free cancellation until 4 weeks before arrival, until 2 weeks before 50% of the booking price, after that 100% of the booking price.
Yes bed linen and towels are provided in the apartment.
For bookings longer than 1 week, intermediate cleaning takes place every 7 days.
C / La Recontra 2, UGA 35570, Yaiza
Yes, our apartment nº 7 with the theme name: “The uniqueness of nature”.
Yes, our pool is used exclusively by our guests.