OUR PRIVACY POLICY AT A GLANCE

About us? We are LAVA RESORTS, SL and we treat your data as the Data Controller. That means we take care of how we use and protect your personal data.

What do we use your data for? We use the data that you have provided us online or through any other means to answer your questions and suggestions, provide you with services or supply you with the requested products.

Why do we have them? We are entitled to process your data for different reasons. By filling in a form or sending an email in which you ask us a question or suggestion, we have a legitimate interest in serving it.

Who do we share your data with? We will only share the data with those collaborating companies to meet the requests received and provide our services or provide you with products, banks and organizations required by law. In no case do we sell your data to third parties.

What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to oppose our use of data that you have previously authorized us to use, to carry it and not to be the subject of automated individualized decisions.

In the treatment of your personal data, we apply the following principles to guarantee the best protection for you:

  • of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
  • We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
  • The data will be kept for no longer than is necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and eliminate those inactive records for a considerable time.
  • Your data will be treated in such a way that adequate security of personal data is guaranteed and confidentiality is guaranteed. You should know that we take all the necessary precautions to prevent unauthorized access or improper use of our users’ data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our clients, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate (form online, by phone or by e-mail, in person).

We like to be transparent about what we do with your personal data, that you understand the implications of the uses we carry out, or the rights you have in relation to your data. For this reason we keep our Privacy Policy, Legal Notice and Cookies Policy updated, information that you can consult on this same web page.

In case you have any questions or want to obtain more information about the privacy policy, you can continue reading the document.

LAVA RESORTS, SL, undertakes to comply with current legislation at all times regarding the processing of personal data. Through the following privacy policy LAVA RESORTS, SL, in accordance with the requirements set forth in the RGPD and in the LOPDGDD, informs users and the people from whom it treats data of:

1. WHO IS RESPONSIBLE FOR THE TREATMENT OF YOUR DATA?

The person responsible for the processing of your data is LAVA RESORTS, SL: 

IdentityLAVA RESORTS, SL – B76290683
AddressAvenida Islas Canarias, Cc Las Maretas – Local 32 A, 35508 – Costa Teguise, LanzaroteE (Las Palmas)
Telephone
Webwww.lavaresorts.com
E-mailinfo@lavaresorts.com
Data Protection Officerservice@lavacharter.com

LAVA RESORTS, SL informs the user that the data provided by browsing our website or sending emails will be processed by LAVA RESORTS, SL and that such processing is included in the Activity Register treatment managed by LAVA RESORTS, SL in accordance with the provisions of the RGPD.

2. WHAT IS YOUR PERSONAL DATA USED FOR?

At www.lavaresorts.com, we process data from both our website users and third parties who maintain relationships with us. In order to make it easier for you to know the treatment we carry out of your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy based on the category of people from whom we process data. Next, we classify the people from whom we process data based on the type of relationship they have with LAVA RESORTS, SL 

What data do we collect from our website users?

Data of the users who fill in any of the available forms: The personal data that LAVA RESORTS, SL requests include: 

  • name and surname, telephone, postal and electronic address 

For what purposes are we going to process your personal data?

When the user accepts our privacy policy, he authorizes us to use the personal data provided for the following treatments:

How do we obtain your data?

We obtain your data through:

What is the legitimacy for the processing of your data?

The express consent of the user (article 6.1.a. RGPD) manifested by filling in the different forms, the marking of the box is what legitimizes the treatment by LAVA RESORTS, SL. The user can revoke the consent given at any time, although if the consent is revoked, it does not affect the data processing carried out prior to its revocation. 

The legitimate interest for the elaboration of navigation profiles and detect preferences by means of the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the client makes a request through the different forms that the user has on our website or requests information about the services provided by LAVA RESORTS, SL.

What data do we collect from our suppliers?

  1. The personal data that LAVA RESORTS, SL requests include: 
  2. name and surname, telephone, postal and electronic address
  3.  
  4.  

How do we obtain your data?

We obtain your data through:

For what purposes are we going to process your personal data?

Manage the information related to the data of our companies that provide goods and services, as well as their representatives.

Maintenance of the contractual relationship with our suppliers.

Management of payments and collections related to the contracts that bind us.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract / contract to send you the information and do the proper management of the service provided, not being possible otherwise.

In the legitimate interest for the management of the data related to the representatives of the suppliers of LAVA RESORTS, SL.

What data do we collect from our customers?

  1.  
  2. name and surname, telephone, postal and electronic address 
  3. Name and surname, postal and electronic address, telephone, billing address.
  4.  
    1. Name and surname, postal and electronic address, telephone number, billing address
  5. Title, name, surname, postal and electronic address, telephone, billing address.
  6. Products purchased / services provided and means of payment, invoice or purchase receipt. 

How do we obtain your data?

If you are an online customer, we obtain your data through:

If you are a face-to-face customer, we obtain your data through:

For what purposes are we going to process your personal data?

What is the legitimacy for the processing of your data?

In the execution of a pre-contract / contract to send you the information and do the proper management of the service provided or the product provided, not being possible to carry it out otherwise.

In the user’s consent to send the newsletter and commercial communications of the offers, activities and promotions of LAVA RESORTS, SL and the sector that may be of interest to them and the management of our blog. The user can revoke the consent given at any time.

What data do we collect from applicants?

  1. LAVA RESORTS, SL:
  2. name and surname, telephone, postal and electronic address 

How do we obtain your data?

We obtain your data through:

For what purposes are we going to process your personal data?

The personal data that the candidates provide us are used only for the selection processes that are open or will be carried out in the event that the data provided is for our job bank. 

What is the legitimacy for the processing of your data?

At user consent By incorporating your data and your resume on the LAVA RESORTS, SL website to participate in the selection processes that are active as well as in future processes that may be carried out as long as you do not oppose the processing of your data.

What data do we collect?

  1. LAVA RESORTS, SL will not request data beyond those that you have included in your user profile. 

For what purposes are we going to process your personal data?

Answer and manage your inquiries, requests or requests.

Engage with you while you are part of our community of followers.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract / contract that links you with the corresponding social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Youtube https://policies.google.com/privacy?hl=es&gl=es

www.lavaresorts.com also collects information from web users not provided directly by them through cookies. The data collected through cookies and other devices will be used for statistical studies and profile analysis in order to provide a better service through our website, for which the GOOGLE ANALYTICS application will be used, which is a Google tool. to help website owners analyze how their visitors interact with their properties. You can obtain more information about its privacy policy at https://www.google.es/intl/es_ALL/analytics/learn/privacy.html

The tool that we use for advertising and commercial prospecting that we carry out is GOOGLE ADWORDS. You can obtain more information about the privacy policy at https://policies.google.com/privacy?hl=es . 

Google, including all its tools, involve an international transfer of data, as they are hosted in the US. Therefore, and given that the EU-US Privacy Shield Framework has been considered illegal since the judgment of the Court of Justice of the European Union in case C-311/18 July 23, 2020, the appropriate guarantees must be adopted with according to article 46 of the GDPR used to transfer data from the EEA to any third country.

www.lavaresorts.com will try at all times to establish adequate mechanisms to obtain the consent of the User for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing them of the existence of cookies and that if they continue browsing our page they give their consent for the installation of cookies. The acceptance of the installation of cookies implies the acceptance of the conservation of the IP address in the records of www.lavaresorts.com, together with the date of acceptance, for a period of one year, in order to demonstrate the consent given. . You can get more information in our “Cookies Policy”.

3. FOR HOW LONG DO WE KEEP YOUR DATA?

Those data that are processed based on the consent of the web user will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

For those data that are treated based on legitimate interest, the conservation time will be the one linked to the one that motivated the data collection, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

For those data that are processed based on the execution of a contract or the adoption of pre-contractual measures, the conservation period will be that in which the contractual relationship remains in force as well as the subsequent time that by legal obligation must be kept.

The IP address obtained through cookies will have a retention period of one year, in order to demonstrate the user’s consent. 

Regarding the term of conservation of cookies, you can obtain more information on our website in the section “Cookies Policy”

For those data that are treated based on legitimate interest, the conservation time will be the one linked to the one that motivated the data collection, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept for as long as the contractual relationship is in force. The time of conservation of the data once this is finished, or in the event that the treatment is linked to a legal obligation, will be the one that is legally foreseen, and the treatment of the data by the interested party cannot be revoked except in the provisions of blocking of the same legally provided.

Those data that are processed based on the client’s consent will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

For those data that are treated based on legitimate interest, the conservation time will be the one linked to the one that motivated the data collection, always ensuring adequate guarantees and respect for the rights and freedoms of the interested parties.

Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept for as long as the contractual relationship is in force. The time of conservation of the data once this, in the event that the treatment is linked to a legal obligation, will be the one that is foreseen and the treatment of the data by the interested party cannot be revoked except in the provisions of blocking of the the same legally provided for.

The data processed from the contacts of Social Networks will be kept as long as the user and LAVA RESORTS, SL maintain links in the social network. As we do not depend directly on LAVA RESORTS, SL the treatment of the data, we can only consult or cancel your data in a restricted way. We will treat your data as long as the user of the social network links with LAVA RESORTS, SL as ‘friends’, gives ‘like’, ‘follow’ or similar buttons.

To proceed with the rectification of your data, restriction of the information or of those publications that you share, LAVA RESORTS, SL will not be responsible for making said rectifications, but must be carried out by the user of the Social Network by configuring their profile attending to the privacy policy of the Social Network itself.

Regardless of the legitimacy that protected the data collection, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

4. ADDITIONAL INFORMATION ON DATA PROCESSING 

Only those over 14 years of age can provide data through our e-mail. If you are under this age you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all the data that he communicates to LAVA RESORTS, SL and declares that he is over 14 years old, and will be solely responsible for any false or inaccurate statements made.

In the case of making a reservation of a service or online purchase, the interested party must be over 18 years of age, the age legally established in the civil code to acquire the age of majority and the capacity to act. 

The personal data processed by LAVA RESORTS, SL may be mandatory or voluntary. Through the web forms, you will not be asked for data from special categories to guarantee your privacy. In the event that in order to provide a service it is necessary to collect data from special categories, it will be requested in another way. The data that will be requested in the forms are:

  1. name and surname, telephone, postal and electronic address. 
  2.  

Voluntary information is that which the user is not obliged to provide to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, the refusal to supply them will mean the impossibility of providing the service or meeting your request. 

In the event that you provide us with third-party data, you state that you have their consent and you agree to transfer the information that we provide to you in this clause, exempting LAVA RESORTS, SL from any type of obligation. However LAVA RESORTS, SL may carry out verifications to verify that the third party has been informed by adopting the diligence measures established in the data protection regulations.

5. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

No data will be transferred to third parties except legal obligation or in the event that it is necessary to meet your request. 

Among the recipients to whom your data may be communicated are:

International data transfers may also occur at the headquarters of the previous assignments / communications for which LAVA RESORTS, SL will use the tools provided in article 46 and 49 of the RGPD as a guarantee of those transfers made to countries that do not have a decision of adequacy of the European Commission. 

In any case, the third parties with whom certain personal data are shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection thereof and will be carried out only with third countries when there is a binding legal instrument in accordance with to articles 46 and following of the RGPD. By accepting this privacy policy, it is accepted that an international data transfer may occur in accordance with the indicated guarantees.

In the event that the requirements contemplated in article 46 are not met, the interested party may grant their consent to the international transfer or execute a contract in the interest of the interested party. Otherwise, an authorization must be requested from the Control Authority.

LAVA RESORTS, SL does not sell customer data to third parties.

6. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user can exercise the following rights before LAVA RESORTS, SL:

  1.  
  2.  
  3.  

In order to exercise their rights, the user must send a letter stating the right they wish to exercise and include a document proving their identity and postal or electronic address for notification purposes. This request can be made either by post to: LAVA RESORTS, SL Avenida Islas Canarias, Cc Las Maretas – Local 32 A, 35508 – Costa Teguise, LanzaroteE (Las Palmas), or at the following email address: info @ lavaresorts.com.

The interested party is informed that LAVA RESORTS, SL has appointed a Data Protection Delegate to whom he may raise any question regarding the processing of his personal data. The interested party may contact the Data Protection Delegate through the following email service@lavacharter.com or at the following postal address: Avenida Islas Canarias, Cc Las Maretas – Local 32 A, 35508 – Costa Teguise, LanzaroteE (Las Palmas) . 

LAVA RESORTS, SL must answer the request for the exercise of rights within one month from the receipt of the request. This period may be extended for another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request indicating the reasons for the delay. 

Likewise, the interested parties have the right to complain to the competent Control Authority (Spanish Agency for Data Protection) when they consider that LAVA RESORTS, SL has violated the rights that the data protection regulations recognize in www.aepd.es

7. IS MY DATA SECURE?

LAVA RESORTS, SL has a current contract with the Hosting company STRATO AG for the hosting of its website. It is a European company and has the latest systems in security measures. 

In any case, LAVA RESORTS, SL guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data, taking into account their reserved nature and undertakes that said data remain secret, treating them with the utmost reserve, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD).

All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows that when a user visits our website and exchanges information with us, an encrypted connection is established.

8. LINKS TO OTHER WEBSITES

If you choose to leave our website through links to other websites that do not belong to our entity, LAVA RESORTS, SL will not be responsible for the privacy policies of said websites or for the cookies that they may store on the user’s computer. Username.

Date: June 24, 2021

Version: V.1.0